How or where do I report a missing payment check?

Please note that the U.S. Embassy in Seoul is not a Social Security claims-processing post. The Social Security Administration’s regional office is located in Manila, Philippines. If you have not received a check by the date on which it usually comes, please wait until the end of that month. If you have not received it by the end of the month, you should notify the Social Security Administration in Manila of the non-receipt of the check by email. Their email address is FBU.manila@ssa.gov. When sending an email, include the following information.

• Name of beneficiary and claim number or Social Security Number
• The month of benefit payment you did not receive
• Current address
• Contact information such as telephone number or email

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